Providing your family with safe, quality trampoline products is our top priority. Our trampoline models meet all international safety standards, including the European and Australian Safety Standard and the American Society for Testing and Materials. These internationally-recognized benchmarks demonstrate the highest level of manufacturing excellence and dedication to superior results.
All products that are sold by Vuly come with manufacturing warranties, which assure that products are free of defects in workmanship and materials (“the warranty”).
This warranty is for use under normal conditions, and applies for:
All of our trampolines are purposely designed to comply with the specifications outlined in countless international standards. Our adherence to these standards ensures that your new merchandise is of the utmost quality. Our trampolines and trampoline accessories are made using selected manufacturing materials and come with a full guarantee.
If any manufacturing issues arise with any of our products, simply contact us for an efficient solution.
As a service to our customers, we include a 12 month comprehensive warranty that covers all manufacturing defects.
We request that any customers who are experiencing difficulty with a component to contact us in order to get the fastest resolution to the problem. All warranty requests will be promptly dealt with by contacting firstname.lastname@example.org .
To help us to better serve you, please include your contact details, the date of original trampoline purchase, and photos of the relevant damage. This allows us to assess the damage and decide on how we can best amend the issue. After this information is received and warranty approval is granted, our customers receive a warranty pack in the mail that states the most efficient method that they can use to ship the damaged component to our warehouse for further analysis. Once the damaged part is returned, a brand new replacement will be immediately dispatched to your door. For any further information on this policy, please contact one of our friendly team members.
Our comprehensive 12 month warranty ensures that spare parts will be expressly shipped to your door. In most cases, the customer requesting spare parts will receive a warranty pack in the mail that outlines the next steps that need to be taken to efficiently correct the claim.
The defective part will then be returned to our warranty department and a replacement will be quickly shipped back to you. We carry all spare parts in stock, ensuring a hassle-free replacement process for you. If the warranty period has expired, we offer spare parts for all of our past and current models at half of the retail price. This gesture of gratitude ensures that our existing customers can affordably enjoy their Vuly trampolines for many more years to come.
Note: Spares will still be stocked for discontinued products.