TERMS AND CONDITIONS
Introduction
Welcome to trampolinesoz.com.au and thank
you for shopping with us. These Terms and
Conditions govern the use of trampolinesoz.com.au
("the website") and the purchase
of any goods from it.
The website is operated and
managed by trampolinesoz Pty Ltd (ACN 106
375 151).
If you need more assistance
you can always contact our office on 1300
851 691 between 8:30am - 5:30pm AEST Monday
to Friday (excluding public holidays), or
email sales@trampolinesoz.com.au
[ top ]
Acknowledgment and acceptance
of Terms and Conditions
Please note that by accessing, using or browsing
this website you agree to be bound by its
terms, conditions, disclaimers and limitations
of liability ("Terms and Conditions").
trampolinesoz reserves the right to amend
or update such terms, conditions, disclaimers
and limitations of liability at any time without
providing notice to you. By using the website,
you acknowledge that you have read and understood
these Terms and Conditions.
[ top ]
Limitation of Liability
Any liability of trampolinesoz or trampolinesoz'
Associates in connection with goods or services
supplied to you will, subject to any non-excludable
liability for breach of conditions or warranties
implied by legislation and to the maximum
extent permitted by law, at the election of
trampolinesoz be limited to:
1. in relation to goods, the replacement or
repair of the goods, the supply of equivalent
goods, the payment of the cost of replacing
or repairing the goods or the payment of the
cost of obtaining equivalent goods; and
2. in relation to services, the supplying
of the services again or the payment of the
cost of having the services supplied again.
[ top ]
Disclaimer
The information contained on the website is
provided by trampolinesoz in good faith. To
the best of trampolinesoz' knowledge, the
information is accurate and current. However,
trampolinesoz and any of their directors,
officers, employees, consultants or shareholders
("trampolinesoz' Associates") do
not make any representation or warranty as
to the accuracy or completeness of the information.
To the fullest extent permitted
by applicable law, trampolinesoz disclaims
all representations and warranties, express
or implied, including but not limited to implied
warranties of merchantability and fitness
for a particular purpose and non-infringement.
trampolinesoz makes no warranty that this
website, any information or ideas contained
on this website or any products or services
will meet your requirements.
You expressly acknowledge and
agree that trampolinesoz does not control
other users of this website, the providers
of information or ideas to this website or
the suppliers of goods and services purchased
from this website, and trampolinesoz is therefore
not liable for their opinions or their behaviour,
including any information or advice provided
by them or any defamatory statements made
by them or any offensive conduct on their
part.
You further acknowledge and
agree that, subject to the section dealing
with "Limitation of Liability",
trampolinesoz will not be liable to you or
any other person for any direct, indirect,
incidental, special, consequential or exemplary
damages, including but not limited to damages
for product liability, personal injury or
negligence resulting from use of goods or
services supplied to you, or on behalf of
you, through the website.
[ top ]
Copyright
Copyright in the trampolinesoz.com.au website
is property of trampolinesoz. Material on
this website also comprises copyright material,
trademarks and registered trademarks which
are the property of trampolinesoz and third
parties. This property may only be used for
the purposes of browsing the trampolinesoz.com.au
website and acquiring goods and services of
trampolinesoz.com.au.
[ top ]
Applicable Law
These Terms and Conditions are governed by
the laws in force in Victoria, Australia and
you irrevocably and unconditionally submit
to the non-exclusive jurisdiction of the courts
of Victoria, Australia and any courts, which
may hear appeals from those courts.
[ top ]
Information Provided by You
If you purchase goods and services from trampolinesoz.com.au
or create an account with us, we may require
you to provide your name, address, email address,
credit card number or other details ("customer
information"). We may subsequently require
further details to enable the processing of
any orders that you make. You agree to provide
trampolinesoz with current, complete and accurate
customer information when asked to do so by
the website or an employee of trampolinesoz.
[ top ]
Virus Warning
All care is taken to ensure that trampolinesoz.com.au
websites and data transmissions are free from
viruses. However, it is your responsibility
to scan any such data for viruses.
[ top ]
Privacy
We treat all customer information in accordance
with our Privacy Policy.
Our Privacy Policy constitutes part of these
Terms and Conditions:
Privacy Policy
At trampolinesoz.com.au, we would like to
assure you that we take your information and
privacy very seriously. The following is a
description of what we do and don't do with
your details.
Information you provide us
For trampolinesoz.com.au to process your order,
we need information such as your name, email
or contact number, delivery address and payment
details. Other information will also be collected
with your permission from time to time. This
will normally include preferences such as
likes or dislikes.
Outside of information that
you enter on the web site, we also receive
and store certain types of information when
you interact with trampolinesoz.com.au, this
is provided through the use of Cookies.
[ top ]
What are Cookies?
• Cookies are alphanumeric identifiers
that are placed on your computer's hard drive
through your web browser.
• Cookies enable our systems to recognise
your browser and welcome you back to the Store.
• By disabling cookies, you will not
be able to participate in some of the features
offered by trampolinesoz.com.au
• Most Internet browsers are pre-set
to accept cookies. If you prefer not to receive
cookies, you can adjust your Internet browser
to disable or to warn you when cookies are
used. As there are many browsers in the marketplace,
the easiest way to change your settings is
by searching for Cookies in your Help/Contents
and Index option on your browser.
• We recommend that you leave your Cookies
enabled otherwise, you will not be able to
shop with us.
• Our cookies don't send us back any
information about your computer or any other
information on your hard drive.
[ top ]
How do we use the information?
Information that you have provided us
will be used in three ways:
• To enhance your shopping experience
• To communicate to you new products
and services and also at times, the opportunity
to up take on special promotions or offers.
You have the option to opt-out of this communication
by clicking the unsubscribe link at the foot
of each message
• To generate a holistic but anonymous
view of the trampolinesoz.com.au customer
base. This information will allow us to analyse
trends and demographics to help trampolinesoz.com.au
improve on the services provided.
• It is important to note that we only
send periodical communications to people who
have "opted in" to receive it. We
do not set out to "spam" our members
in any way and honour their right to privacy
[ top ]
Disclosing Your Information
• Partners
Third party companies and individuals have
been engaged to perform functions on behalf
of trampolinesoz. Functions such as fulfilling
and delivery of purchases, credit card payment
authorisation, trend analysis, marketing and
promotions, but all information will only
be used to perform their appropriate functions
and not for other usage.
• Authorities
trampolinesoz will pass on any information
relating to suspected fraudulent activity
to appropriate authorities
• Partner Stores
With organizations that we operate but do
not own, your information will be shared with
that business. Please note, that we only go
into partnerships with stores who have the
same regard to Privacy as we do.
• Industry Groups
From time to time we provide statistical information
about sales, trading patterns and navigation
techniques to reputable third parties. This
may comprise data collected about you and
other users to form aggregate results. However,
we will not provide any direct personal information
that identifies you as our customer.
Verification of Accounts
We do use various details to verify information
given to us by our members. At times, we use:
- names on member accounts to compare with
information on credit cards
- we use member phone numbers and email addresses
provided to us to communicate with customers
about payments
- we use member addresses to check against
credit card billing addresses etc.
- in cases where fraud or other crime is suspected,
we do communicate with Police, Banks and other
relevant authorities
- Many of these checks are done manually and
communication is handled carefully by a member
of trampolinesoz's own Customer Service team.
Lost login and Password details
All information is kept private. Many account
holders often forget details such as their
passwords. We do not distribute these either
via telephone or email. The customer is informed
of their "Password reminder" rather
than the actual password being given out.
[ top ]
Information Security
• All information submitted to trampolinesoz.com.au
is secured using Secure Sockets Layer (SSL)
software.
•Information sitting on the trampolinesoz.com.au
website is protected by state-of-the-art encryption
and firewall technology
[ top ]
Accessing Your Information
•Personal information provided by you
can be changed by you if information provided
is incorrect or out of date.
• If you need more assistance you can
always contact our Customer Support team on
1300 851 691 between 8:30am - 5:30pm AEST
Monday to Friday (excluding public holidays),
or email sales@trampolinesoz.com.au
[ top ]
Children's Privacy
It is important that any information provided
or purchases made by children have the consent
of parents or guardians
[ top ]
Other Privacy information
you should be aware of
Sign out or close your browser
once you have finished shopping within trampolinesoz.com.au
or associate partner sites. This is to ensure
that others cannot access your personal information
and correspondence.
If you share a computer with
someone or are using a computer in a public
place like a library or Internet café.
You as an individual are responsible for the
security of and access to your computer.
• You are solely responsible
for maintaining the secrecy of your username
and passwords and any account information.
Please be careful and responsible whenever
you are using the Internet and trampolinesoz.com.au
• Further Privacy information can be
obtained on the Australian Privacy Commissioner's
Web Site
If you need more assistance
you can always contact our Customer Support
team on 03 93873376 between 8:30am - 5:30pm
AEST Monday to Friday (excluding public holidays),
or email sales@trampolinesoz.com.au
[ top ]
Product Information
Prices of goods and services and delivery
and other charges displayed on the trampolinesoz.com.au
website are current at the time of display.
These prices are subject to variation without
notice.
Our foreign currency conversion
is based on an approximate conversion rate
(excluding GST). This amount displayed is
an approximate only. You will be charged in
Australian Dollars. Your credit card company
will apply appropriate exchange rates once
they have received the charge.
We will always attempt to be
as accurate as possible with our product descriptions
and pricing. However, we are unable to warrant
that product descriptions or other content
of the website is accurate, complete, reliable,
current or error free.
Some products on trampolinesoz.com.au
may not be immediately available for despatch
from our supplier, due to circumstances beyond
our control. However, where possible, we will
advise you of any delay by advertising the
release or campaign (sale) date accordingly.
By submitting your order after being advised
of such delays, you are accepting such timeframes
into which the item/s will be shipped. If
there are any changes in the release date
to which you have previously accepted, we
will contact you accordingly.
[ top ]
Placing and Accepting Orders
Orders will not be despatched until payment
in full has been received and trampolinesoz.com.au
is satisfied with the integrity of the order.
Without limiting the operation
of any other Terms and Conditions herein,
trampolinesoz.com.au is not responsible for
any loss or damage caused by late delivery
or cancellation of an order or a product.
Placement of an order by you
constitutes an offer to enter into an agreement
with us ("your offer"). We will
email you an Order Confirmation for the sole
purpose of confirming the details of your
offer. Please note that our Order Confirmation
does not constitute an acceptance of your
offer or reflect the status of your order
in any way.
[ top ]
Cancellation by Us
We reserve the right not to provide goods
or services, terminate membership accounts,
remove or edit content or cancel orders (or
part thereof) at our sole discretion at any
time. Without limiting the operation of any
other Terms and Conditions herein, we will
not be held liable for loss or damage arising
from the exercising of these rights
[ top ]
Cancellation by You
If you need to cancel an order, please contact
us immediately on 1300 851 691 . Our agreement
with you only comes into existence once we
have both confirmed your order and your payment
has been processed. Once we have accepted
payment for an order, cancellation of the
order is within our sole discretion.
Orders that cannot be cancelled
will be subject to our terms, conditions and
policies relating to Returns and Exchanges.
[ top ]
Delivery
It is your obligation to enter the correct
delivery address details at the time of ordering.
Should you enter the wrong address, we are
not obliged to re-send the order to the correct
address at our expense.
We will provide you with an
estimated date for delivery of all parcels.
While we make every effort to deliver by this
time, all dates specified are estimates only.
We have aligned ourselves with Fastway Couriers
who we believe will always do their best to
deliver products by the estimated delivery
date.
Please note that if an item
has been lost in transit, we will not despatch
a replacement item immediately. Replacement
items will be despatched according to our
discretion.
Without limiting the operation
of any other Terms and Conditions herein,
we will not accept liability for any loss
or damage arising from a late delivery.
Without limiting the operation
of any other Terms and Conditions herein,
you agree that late delivery does not constitute
a failure of our agreement, and does not entitle
you to cancellation of an order.
Without limiting the operation
of any other Terms and Conditions herein,
we will not accept liability for any loss
or damage arising from items lost, stolen
or damaged after delivery has taken place.
[ top ]
Returns and Exchanges
trampolinesoz.com.au will not exchange or
refund goods unless they were damaged or faulty
when purchased.
[ top ]
Goods Damaged or Faulty on
Delivery
Except where required by law, you must return
damaged goods within 14 days of receipt. If
a product is later deemed to be faulty, normal
warranty conditions for that product apply.
In the event that you receive
a defective or damaged product, we will refund
the original product price and delivery via
the original method of payment. Alternatively,
if you request a replacement, we will despatch
your replacement item (subject to availability)
once we receive the return, at our cost.
Please note that all products
that are found to be non-defective will incur
the delivery costs of returning the item to
trampolinesoz.com.au.
[ top ]
Returns and Refunds of items
paid for by Gift Vouchers
For gifts purchased using a trampolinesoz.com.au
or third party gift voucher (or any part thereof),
the amount paid by gift vouchers will be refunded
in the form of a trampolinesoz Voucher, and
the remaining amount will be refunded via
the original method of payment
Please note: all products that
are found to be non-defective will incur the
delivery costs of returning the item to trampolinesoz.com.au.
Please allow up to 14 days for
refunds to be processed upon our receipt of
goods.
[ top ]
Gift Vouchers
Please ensure all trampolinesoz Gift Vouchers
are redeemed at the time of ordering. Once
the order has been submitted and paid for
by means other than a voucher, we are unable
to retrospectively redeem a Gift Voucher to
offset that cost.
All Gift Vouchers are issued
with an expiry date as indicated on the voucher
itself. Once that Gift Voucher has expired,
we are unable to extend the expiry date under
any circumstances. It is the Gift Voucher
holder's responsibility to ensure it is redeemed
before the expiry date.
trampolinesoz Gift Vouchers
may not be used to purchase other Gift Vouchers.
Redemption of a gift voucher on our website
is not an exemption from shipping costs.
There is a difference between
a "Purchased" Voucher and a "Promotional"
Voucher. A Promotional Voucher is one received
as part of a competition, incentive or offer.
A Purchased Gift Voucher is one that is not
associated with any promotion, incentive or
offer and the complete cost has been paid
for by the customer.
Please note: Promotional Gift
Vouchers can only be redeemed one at a time.
For example, if you have two Promotional Vouchers,
you must complete your purchase using one,
then begin a new purchase to use the second.
The same applies, no matter
how many Promotional Vouchers you have received.
You are still able to "top up" any
short fall by using your credit card.
[ top ]
Promotions and Competitions
Other Terms and Conditions not listed herein
and applying to trampolinesoz.com.au promotions
and competitions are incorporated into these
terms and conditions. Unless expressly stated,
to the extent that the other Terms and Conditions
are not incompatible with the Terms and Conditions
herein, the other Terms and Conditions will
be in addition to the terms & conditions
herein. To the extent that the other Terms
and Conditions are incompatible with the Terms
and Conditions herein, the other Terms and
Conditions shall prevail.
Should you object to any of
these Terms and Conditions (including any
subsequent amendments), you must immediately
discontinue using this website.
[ top ]
Suppliers
If you enter into a transaction through trampolinesoz
to purchase services or vouchers for those
services supplied directly by a third party,
trampolinesoz is not responsible for the provision
of those services or for any misunderstanding
between you and the supplier.
In all arrangements involving
the direct provision of services by third
parties, trampolinesoz accepts no liability
of any kind in connection with or arising
from such an arrangement.
[ top ]
Release and Indemnity
You agree to waive any and all claims that
you now have or may have in the future against
trampolinesoz and trampolinesoz's Associates
which relate to or are incidental to any transaction.
You agree to indemnify and hold
trampolinesoz harmless from and against any
and all claims, loss or expense that may be
incurred by trampolinesoz or trampolinesoz's
Associates which relate to or are incidental
to the performance of its duties as described
in these Terms and Conditions including all
costs of defending itself against a claim
by any other person and/or as a result of
you taking any action or refraining from taking
any action or instituting or defending any
action or legal proceeding.
You further agree to indemnify
and hold trampolinesoz and trampolinesoz's
Associates harmless from any claim made by
any third party due to or arising out of your
use of this website, the violation of these
Terms and Conditions by you, or the infringement
by you, or other users of this website using
your membership account, of any intellectual
property or other right of any person or entity.
[ top ]
